Job: Customer Service Operations Supervisor (Cashiering) – Level 5

Title Customer Service Operations Supervisor (Cashiering) – Level 5
Categories Customer Service Operations Supervisor – Level 5
Salary [Salary Scale: $1,694,266 – $2,032,844]
Start Date 05/11/2018
End Date 16/11/2018
Location Kingston
Job Information


  • To supervise the day-to-day operations of cashiers and ensure that all cash receipts are processed, recorded and deposited in a timely, accurate and secure manner and in accordance with the Agency’s policies and procedures.


  • Supervise the operations of cashiers and reconcile funds received against customer transactions and bank lodgements on a daily basis
  • Ensure the accurate and efficient processing of customer payments through proper cash management in keeping with Agency policies
  • Serve as primary office contact/liaison person to answer questions and provide information regarding cashier policies and procedures
  • Monitor and take appropriate actions to minimize security risks and ensure the safety of cashier staff and office
  • Schedule and prioritize work assignments to ensure uninterrupted service throughout the year
  • Assist the Accounting Manager in analyzing and evaluating processes and procedures; recommend improvements
  • Assist in the review, testing and implementation of technology upgrades to ensure continuous process improvement.
  • Undertake administrative duties in respect of staff supervised to include:
  1. Assessing staff training needs on an on-going basis and ensure provision of structured training programmes
  2. Coaching, counselling and applying disciplinary measures in accordance with HR policies and procedures
  3. Agree objectives and performance targets with staff supervised and conduct interim and annual performance evaluations
  4. Promote a harmonious yet disciplined work environment in order to achieve excellent standards of service delivery to meet the needs of the Agency
  5. Provide inputs into the corporate plan and budget in respect of supervised business area in order to ensure that the Unit’s objectives and targets are reflected.
  • Perform any other related duties as assigned from time to time


The post holder needs to demonstrate the following competencies:

  • Sound knowledge of the FAA Act
  • Sound knowledge of the policies, procedures, controls for receipt and deposit of funds
  • Sound knowledge of relevant computer applications and systems including word processing and spread-sheet applications
  • Sound decision-making and problem solving skills
  • Maintain an established work schedule
  • Sound interpersonal skills, including providing coaching and counselling with proven ability to communicate effectively with tact/diplomacy
  • Effectively using organizational and planning skills with attention to detail and follow through
  • Ability to handle money with exacting accuracy


  • ACCA Level II or Bachelor’s Degree in Business Administration & Management Studies
  • Public Administration or equivalent qualifications
  • Two (2) years related work experience at the supervisory level

Aleta Bartley (Ms.)
Director, Human Resources, Assigned
If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to visit our website for details. Submission of applications accompanied by detailed resume including the names of two (2) references should be submitted via the web to:Director, Human Resources
Passport Immigration & Citizenship Agency; 8 Waterloo Road, Kingston 10

No hand delivered application will be accepted
We appreciate your interest in these positions; however only shortlisted applicants will be contacted.

FRIDAY, NOVEMBER 16, 2018 @4:00pm
No hand delivered application will be accepted

We appreciate your interest in these positions; however only shortlisted applicants will be contacted.

Apply Now