Job: Quality Assurance Officer, Passport Services (Level 4)

Title Quality Assurance Officer, Passport Services (Level 4)
Categories Quality Assurance Officer (Passport Services) – Level 4
Salary [Salary Scale: $1,164,765 – $1,387,830 p.a. plus allowances]
Start Date 17/11/2017
End Date 01/12/2017
Location Kingston
Job Information


  • To support the maintenance of national security and delivery of customer service by ensuring the accuracy of passport application forms and electronic records prior to the printing of passports.


  • Fraud identified and reported

JOB RESPONSIBILITIES                                                                              

  • Checks application forms against information entered in the Passport database to ensure accuracy, completeness, and that the acceptable standard is maintained
  • Checks that photographs and signatures are of good quality for recognition and legibility
  • Assesses inconsistencies on application forms and supporting documents and reporting suspected cases of fraud
  • Assists the Operations Supervisor to oversee the production of passports and functions in his/her absence as requested
  • Assists the Operations Supervisor to monitor the production line to identify bottlenecks or other sources of delay and take corrective action
  • Records incomplete application forms and forwards them to the Passport Document Management Unit for return to the Customer Service Unit
  • Performs related functions as assigned from time to time

KEY COMPETENCIES – The post holder needs to demonstrate the following competencies:

  • Sound knowledge of the Passport and Immigration Laws and regulations
  • Sound knowledge of relevant computer applications and systems
  • Sound oral and written communication skills
  • Sound interpersonal skills
  • Sound decision-making and problem solving skills

QUALIFICATIONS – Education and Experience

  • Diploma in Information Technology or equivalent qualifications
  • Three (3) years related experience

Toni Spencer (Mrs.)
Director, Human Resources
If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to visit our website for details
Submission of applications accompanied by detailed resume including the names of two (2) references should
be submitted via the web to:
Director, Human Resources
Passport Immigration & Citizenship Agency
2 Balmoral Avenue, Kingston 10

Friday, December 01, 2017 @ 4.00pm
No hand delivered application will be accepted
We appreciate your interest in these positions; however only shortlisted applicants will be contacted.

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