Job: Quality Assurance Officer, Passport Services (Level 4)

Title Quality Assurance Officer, Passport Services (Level 4)
Categories Quality Assurance Officer (Passport Services) – Level 4
Salary [Salary Scale: $1,164,765 – $1,387,830 p.a. plus allowances]
Start Date 17/11/2017
End Date 01/12/2017
Location Kingston
Job Information

JOB PURPOSE

  • To support the maintenance of national security and delivery of customer service by ensuring the accuracy of passport application forms and electronic records prior to the printing of passports.

KEY OUTPUTS

  • Fraud identified and reported

JOB RESPONSIBILITIES                                                                              

  • Checks application forms against information entered in the Passport database to ensure accuracy, completeness, and that the acceptable standard is maintained
  • Checks that photographs and signatures are of good quality for recognition and legibility
  • Assesses inconsistencies on application forms and supporting documents and reporting suspected cases of fraud
  • Assists the Operations Supervisor to oversee the production of passports and functions in his/her absence as requested
  • Assists the Operations Supervisor to monitor the production line to identify bottlenecks or other sources of delay and take corrective action
  • Records incomplete application forms and forwards them to the Passport Document Management Unit for return to the Customer Service Unit
  • Performs related functions as assigned from time to time

KEY COMPETENCIES – The post holder needs to demonstrate the following competencies:

  • Sound knowledge of the Passport and Immigration Laws and regulations
  • Sound knowledge of relevant computer applications and systems
  • Sound oral and written communication skills
  • Sound interpersonal skills
  • Sound decision-making and problem solving skills

QUALIFICATIONS – Education and Experience

  • Diploma in Information Technology or equivalent qualifications
  • Three (3) years related experience

………………………………………………….
Toni Spencer (Mrs.)
Director, Human Resources
If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to visit our website http://picajobs.picaserv.com for details
Submission of applications accompanied by detailed resume including the names of two (2) references should
be submitted via the web to:
Director, Human Resources
Passport Immigration & Citizenship Agency
2 Balmoral Avenue, Kingston 10

NO LATER THAN
Friday, December 01, 2017 @ 4.00pm
No hand delivered application will be accepted
We appreciate your interest in these positions; however only shortlisted applicants will be contacted.

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