Job: Software Support Technician (Level 3)

Title Software Support Technician (Level 3)
Categories Software Support Technician (Level 3)
Salary Salary Scale: $932,112 – $1,104,526 p.a. plus allowances
Start Date 07/02/2018
End Date 16/02/2018
Location Kingston
Job Information
  • To support the Agency’s mandate and the effective delivery of service to customers by maintaining user up-time, using onsite and remote access technology to troubleshoot and resolve end-users’ issues


  • Documentation prepared
  • Users trained
  • User problems resolved


  • Provides remote and onsite assistance to computer users, utilizing provided tools and telephone
  • Responds to support requests according to procedure, recording detailed diagnostic information
  • Collaborates with ICT team and vender support resources to resolve technical issues
  • Develops and maintains documentation on procedures as it relates to agency software as well as detailed help sheets for quick reference
  • Trains end-users on proper use of software installed
  • Attend relevant courses aimed at broadening the knowledge and skills relevant to responsibilities
  • Coordinate software system installation and monitor equipment functioning to ensure specifications are met
  • Performs other related duties as assigned

KEY COMPETENCIES – The post holder needs to demonstrate the following competencies:

  • Sound knowledge of relevant computer applications and systems
  • Sound analytical and problem solving skills
  • Ability to work on own initiative as well as part of a team
  • Ability to communicate effectively both orally and in writing
  • Strong time management and organizational skills
  • Energetic and sound customer service skills
  • Competence in at least one OOP language preferable C++ or C#

QUALIFICATIONS – Education and Experience:

  • Diploma in Information Technology or related field
  • Two (2) years related experience
  • Familiarity with various Operating Systems level

Toni Spencer (Mrs.)
Director, Human Resources
If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to visit our website for details. Submission of applications accompanied by detailed resume including the names of two (2) references should be submitted via the web to:
Director, Human Resources
Passport Immigration & Citizenship Agency
8 Waterloo Road, Kingston 10

No hand delivered application will be accepted
We appreciate your interest in these positions; however only shortlisted applicants will be contacted.


Apply Now