Job: Software Support Technician (Level 3)

Title Software Support Technician (Level 3)
Categories Software Support Technician (Level 3)
Salary Salary Scale: $932,112 – $1,104,526 p.a. plus allowances
Start Date 07/02/2018
End Date 16/02/2018
Location Kingston
Job Information
JOB PURPOSE
  • To support the Agency’s mandate and the effective delivery of service to customers by maintaining user up-time, using onsite and remote access technology to troubleshoot and resolve end-users’ issues

KEY OUTPUTS

  • Documentation prepared
  • Users trained
  • User problems resolved

JOB RESPONSIBILITIES

  • Provides remote and onsite assistance to computer users, utilizing provided tools and telephone
  • Responds to support requests according to procedure, recording detailed diagnostic information
  • Collaborates with ICT team and vender support resources to resolve technical issues
  • Develops and maintains documentation on procedures as it relates to agency software as well as detailed help sheets for quick reference
  • Trains end-users on proper use of software installed
  • Attend relevant courses aimed at broadening the knowledge and skills relevant to responsibilities
  • Coordinate software system installation and monitor equipment functioning to ensure specifications are met
  • Performs other related duties as assigned

KEY COMPETENCIES – The post holder needs to demonstrate the following competencies:

  • Sound knowledge of relevant computer applications and systems
  • Sound analytical and problem solving skills
  • Ability to work on own initiative as well as part of a team
  • Ability to communicate effectively both orally and in writing
  • Strong time management and organizational skills
  • Energetic and sound customer service skills
  • Competence in at least one OOP language preferable C++ or C#

QUALIFICATIONS – Education and Experience:

  • Diploma in Information Technology or related field
  • Two (2) years related experience
  • Familiarity with various Operating Systems level

………………………………………………….
Toni Spencer (Mrs.)
Director, Human Resources
If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to visit our website http://picajobs.picaserv.com for details. Submission of applications accompanied by detailed resume including the names of two (2) references should be submitted via the web to:
Director, Human Resources
Passport Immigration & Citizenship Agency
8 Waterloo Road, Kingston 10

NO LATER THAN
February 16, 2018 @ 4.00pm
No hand delivered application will be accepted
We appreciate your interest in these positions; however only shortlisted applicants will be contacted.

 

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