Job: Operations Supervisor (Document Management) – Level 5

Title Operations Supervisor (Document Management) – Level 5
Categories Operations Supervisor (Document Management) – Level 5
Salary Salary Scale: $1,581,948 – $1,898,081 p.a. plus allowances
Start Date 07/02/2018
End Date 16/02/2018
Location Kingston
Job Information
  • To support the passport production and delivery process by supervising the receipt of passport application forms and the distribution of finished Passports to Customer Service Points, and maintaining a filing and storage system for used passport applications and other forms and registers used in the passport production process.
  • Incoming applications recorded and delivered to Data Entry Unit
  • Passports distributed to customer service points
  • Applications file registry maintained
  • Applications stored
  • Applications retrieved
  • Monitors receipt of application forms from Customer Service Points and issues to Data Entry Unit
  • Ensures that all passport applications received are submitted within established deadlines and maintains records for monitoring and verification of performance
  • Receives completed passports from Passport Production Unit
  • Assigns passports to Document Clerks for packing and dispatch to Customer Service Points
  • Ensures that all passports received are dispatched within established deadlines and maintains records for monitoring and verification of performance
  • Maintains a filing system for temporary and permanent storage of application forms and subsidiary documents
  • Disposes of application forms and documents that are obsolete based on law, regulations or policies of the Agency
KEY COMPETENCIES: The post holder needs to demonstrate the following competencies:
  • Sound knowledge of records management principles and practices
  • Working knowledge of the Passport and Immigration Laws and Regulations
  • Sound knowledge of relevant computer applications and systems
  • Sound oral and written communication skills
  • Sound interpersonal skills
  • Sound decision-making and problem solving skills
QUALIFICATIONS – Education and Experience
  • Diploma in Records Management or equivalent qualifications
  • Five (5) years related experience

Toni Spencer (Mrs.)
Director, Human Resources
If you believe you possess the above qualities and a strong desire to help the Agency fulfill its mandate, you are invited to visit our website for details. Submission of applications accompanied by detailed resume including the names of two (2) references should be submitted via the web to:
Director, Human Resources
Passport Immigration & Citizenship Agency
8 Waterloo Road, Kingston 10

No hand delivered application will be accepted
We appreciate your interest in these positions; however only shortlisted applicants will be contacted.


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